Privacy Policy

Introduction

Welcome to Czech E-Vignette Support Services. We are dedicated to supporting your inquiries, compliance checks, and renewal procedures for the Czech e-vignette. We understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

Our services are provided by Czech E-Vignette Support Services, located at:

Masarykovo náměstí 3
Brno
602 00
Czech Republic

Information We Collect

We collect various types of information in connection with the services we provide:

Personal Information

This includes information that can be used to identify you directly or indirectly. We collect personal information when you provide it to us directly, such as when you request support or use our services. This may include:

• Contact Information: Your name and address.
• Vehicle Information: License plate number, country of vehicle registration, and vehicle type, as necessary for e-vignette compliance checks and procedures.
• Payment Information: While we process payment details to facilitate transactions, sensitive payment information like credit card numbers are handled securely by third-party payment processors and are not stored directly on our servers.

Non-Personal Information

We may also collect non-personal information, which cannot be used to identify you. This includes:

• Log Data: Information that your browser sends whenever you visit our website, such as your IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Device Information: Information about the device you use to access our services, including hardware model, operating system, and unique device identifiers.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services, including processing e-vignette inquiries and renewals.
• To perform compliance checks related to Czech e-vignette regulations.
• To improve, personalize, and expand our services.
• To understand and analyze how you use our services.
• To develop new products, services, features, and functionality.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations.

How We Share Your Information

We may share your information in the following situations:

• With Government Authorities: We may share necessary vehicle and personal information with relevant Czech authorities or their authorized agencies to facilitate e-vignette registration and compliance on your behalf.
• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, and website hosting. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.